Echo Desk Is Coming

The Next Chapter of Our Support Center • After thoughtful discussions and careful consideration, we’ve made a bold move – the decision to completely reinvent our Support Center. Today, we’re officially announcing the creation of Support Center 3, codenamed Echo Desk. The Date That Echoes Forward What makes this moment even more meaningful is the […]

Upcoming Server Transfer

Server Transfer: What You Need to Know • As part of our ongoing commitment to deliver best-in-class hosting services, we’re pleased to inform you of an upcoming server transfer that affects your hosting plan. This migration is part of a broader infrastructure upgrade aimed at improving speed, security, and overall service reliability. We want to […]

Effective Customer Support

Guidelines, Priorities, and Best Practices • Providing effective customer support goes far beyond simply answering questions – it’s about building a secure, structured, and responsive system that protects our clients and allows us to serve them efficiently. To maintain this balance, we’ve implemented several operational protocols and security measures that every client should be aware […]

Scheduled Maintenance

What You Need to Know • We’d like to inform you about an upcoming scheduled maintenance that will take place in our data centers on October 14th. This is part of our continuous efforts to enhance the reliability, performance, and security of our hosting infrastructure. While we always strive for maximum uptime and seamless service, […]

Closed Tickets

Closed Tickets Explained: What Happens and Why • In any support system, managing communication efficiently is just as important as solving the problem itself. That’s where ticketing systems come in – they help track, organize, and resolve customer requests in a structured and scalable way. A key part of this process is ticket closure. You […]

Support Center Plugin

Version 1.0.3 Update Overview • Delivering exceptional user support is essential for any digital platform. At Dweet Design, we understand the importance of seamless, intuitive customer service. That’s why we’ve recently rolled out a stable version to our Support Center plugin for WordPress, now available as version 1.0.3. This release brings a host of interface […]

Multiple Accounts

Managing Multiple Accounts in the Support Center • In modern organizations, especially those with multiple departments and specialized roles, assigning individual accounts in the Support Center isn’t just helpful – it’s essential. Whether you’re managing an online store, editing content for a web portal, or running a development project, having separate accounts for different team […]

Introducing Support Center 2.0

A Smarter Way to Get Help • We’ve been delivering high-quality creative solutions for years. As the digital landscape continues to evolve, so does the need for faster, more reliable, and more accessible customer support. That’s why we’re excited to introduce Support Center 2.0 – a major update designed to improve how we assist our […]