Servers Overhaul
Major Update Transforms Support Center: A Complete Redesign and Productivity Leap • Digital ecosystem efficiency is fundamentally tied to infrastructure performance. We operate on the principle that front-end aesthetics and motion mechanics are only as reliable as the underlying architecture supporting them. To uphold this standard, we have successfully completed a comprehensive upgrade of our […]
Echo Desk Major Update
Major Update Transforms Support Center: A Complete Redesign and Productivity Leap • Support Center team has rolled out one of the most significant updates in its history, introducing a fully redesigned interface, faster performance, and a suite of advanced tools aimed at streamlining ticket management for teams of all sizes. According to early reports and […]
Email Service
Your Domain Mail Now Available as a Standalone Option • We’re introducing a new level of flexibility for our clients – the Email Service that was previously included only within selected hosting plans is now available as an independent offering. This change allows agencies, studios, and individual creators to integrate a fully managed, business-grade email […]
WordPress Support Plugin
A New Support Plugin Is Coming • We always aim to keep our tools not only functional but also ahead of industry standards. Today, we are excited to announce that we are working on a brand-new version of the Dweet Design Support Plugin, a WordPress extension that many of our hosting clients already rely on. […]
The Future Of Support Is Knocking
Introducing Echo Desk (Support Center 3) • Dweet Design is proud to announce the launch of our new Support Center 3, also known as Echo Desk — a streamlined, user-friendly way for clients to create and manage support tickets. Built on the powerful support platform, Echo Desk offers a smoother, faster, and more intuitive experience. […]
Data Center Infrastructure Upgrade
Scheduled Maintenance Notice • We’re excited to announce a major infrastructure upgrade in our data center! This upgrade is part of our ongoing commitment to provide faster, more reliable, and more secure hosting services for all clients using our platform. What’s Happening? A multi-phase hardware and network upgrade will be performed in our core data […]
Echo Desk Is Coming
The Next Chapter of Our Support Center • After thoughtful discussions and careful consideration, we’ve made a bold move – the decision to completely reinvent our Support Center. Today, we’re officially announcing the creation of Support Center 3, codenamed Echo Desk. The Date That Echoes Forward What makes this moment even more meaningful is the […]
Upcoming Server Transfer
Server Transfer: What You Need to Know • As part of our ongoing commitment to deliver best-in-class hosting services, we’re pleased to inform you of an upcoming server transfer that affects your hosting plan. This migration is part of a broader infrastructure upgrade aimed at improving speed, security, and overall service reliability. We want to […]
Effective Customer Support
Guidelines, Priorities, and Best Practices • Providing effective customer support goes far beyond simply answering questions – it’s about building a secure, structured, and responsive system that protects our clients and allows us to serve them efficiently. To maintain this balance, we’ve implemented several operational protocols and security measures that every client should be aware […]
Scheduled Maintenance
What You Need to Know • We’d like to inform you about an upcoming scheduled maintenance that will take place in our data centers on October 14th. This is part of our continuous efforts to enhance the reliability, performance, and security of our hosting infrastructure. While we always strive for maximum uptime and seamless service, […]