PRIVACY POLICY

3.1. Information you provide to us

Information that is necessary for the use of the Dweet Design creative agency website

We ask for and collect the following personal information about you when you use the Dweet Design website. This information is necessary for the adequate performance of the contractual arrangement which is in place between you and us and to allow us to comply with our legal obligations. Failing to provide any of this data or the decision to delete or object to the processing of any of such data may result in the de-activation of your Dweet Design support center account.

You may also choose to provide us information when you fill in a form, conduct a search, update or add information to your Dweet Design support center account, respond to surveys, post to community forums, participate in promotions, or use other features of the Dweet Design website. We advise against posting any information you don’t wish to make public on the Dweet Design website. If you upload any content to your account or post it on your website and provide it in any other way as part of the use of any service, you do so at your own risk.

Automatic collection of data

• Log data and Device information. We automatically collect log data and device information when you access and use the Dweet Design website, even if you have not created a Dweet Design support center account or logged in. That information includes, among other things: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
• Tracking technologies and Cookies. We use cookies, beacons, tags, scripts, and other similar technologies, such as CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes). We also automatically collect information about the device’s operating system, phone model, device ID, and customer number. For more detailed information on the use of these technologies, see our Cookie Policy.
• Usage information. We use a tool called Google Analytics to collect information about your interactions with the Dweet Design website (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Dweet Design website. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this website). For more information please visit Google.
• Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience and comply with applicable legal requirements, such as taxes, pricing, etc. Such data may be collected only when you access the Dweet Design website using your device.

3.2. Information we collect when you use the website

When you use the Dweet Design website or contact us directly by any communication channel, we may collect information, including personal information, about the services you use and how you use them.

This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations, and given our legitimate interest in being able to provide and improve the functionalities of the Dweet Design website.

We use, store, combine and process information, including personal information, about you to provide, understand, improve, and develop the Dweet Design website, create and maintain a trusted and safer environment and comply with our legal obligations.

• To Identify. Personal identification information is collected and processed for the purposes of user identification as well use of services and domain name registration. Additionally, this information may be used to provide users with support, letting them know about upcoming updates or improvements, providing information regarding changes to any Terms of Service (including changes to this Policy) as well as other important information.
• To create and maintain a trusted environment. We verify or authenticate information or identifications provided by you (such as ID numbers, email, or phone numbers). We also use collected information to detect and prevent fraud, spam, abuse, security incidents, and other illegal and harmful activities.
• To create aggregated statistical data, to carry out market research and analysis necessary for running out our business, and to improve the services we use aggregated and/or inferred non-personal information enabling us to evaluate our customer’s needs, sales, and other trends of our activities.
• To stay connected. We use information about data usage, devices, and operating systems to diagnose problems with our servers, administer our website, adopt decisions when to retire SDK’s/OS versions, identify characteristics of major users so that we may optimize our applications and services, and make your browsing and purchasing experience more enjoyable.
• To customize marketing. To provide more customized offers to our users, we may conduct data analysis based on the information you provide to us, and your interactions with the Dweet Design website and its users.
• To send service and billing messages. Dweet Design may also contact you with important information regarding our services, or your use thereof. For example, we may send you a notice (through any of the communication channels available to us) if a certain service is temporarily suspended for maintenance; reply to your support ticket or email; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your hosting plan; or notify you of material changes in our services. Such kind of communication is essential, for this reason, no opt-out possibilities are given to avoid receiving such service and billing messages unless you are no longer a Dweet Design customer (which can be done by deactivating your account).
• To register a domain. In certain jurisdictions or pursuant to the rules of the ICANN or certain registries, domain name registration information has to be made available and accessible to the public through a “WHOIS” search. The WHOIS database is a publicly accessible database that lists the domain name registration information for a particular domain name, the name servers to which the domain name points, and the domain name creation and expiration date. The domain name registration information you provide is stored by Dweet Design and is made available to the public through WHOIS searches. Dweet Design may deposit your domain name registration information with a third-party escrow provider to comply with ICANN requirements. At times, users may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or email communications do not come from Dweet Design and Dweet Design is not responsible for the use of WHOIS information by third parties. Dweet Design acts only on the basis of ICANN rules and requirements. For more information see https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.
• To contact you. In order to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, phone, text messages, etc.
• To get feedback. We may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services. We might use an external company, to collect your feedback which means that we will share your name, email address, and reference number for this purpose.
• To provide, operate and improve the services.
• To enhance data security and prevent fraud.
• To comply with applicable laws and regulations.

Dweet Design welcomes all qualified Applicants to apply to any of the open positions published at https://dweet.design/job-and-internship/, by sending us their contact details and CV (Applicants Information) via the relevant position application form on our website, or through any other means provided by us.

We understand that privacy and discreteness are crucial to our applicants and are committed to keeping applicants’ information private and using it solely for Dweet Design internal and group companies recruitment purposes (including for identifying applicants, evaluating their applications, making hiring and employment decisions, and contacting applicants by phone or in writing).

Dweet Design may retain applicants’ information submitted to it for no longer than one year after the applied position has been filled or closed. We collect this information to re-consider applicants for other positions and opportunities at Dweet Design; we can use their applicant’s information as a reference for future applications submitted by them; and if the applicant is hired, for additional employment and business purposes related to his/her work at Dweet Design.

If you previously submitted your applicant’s information to Dweet Design, but now wish to access it, update it or have it deleted from our systems, please contact us at [email protected].

We may collect, store and process certain information pertaining to visitors and users of our user’s websites or services, solely on our user’s behalf and at their direction. Each of our users can collect and manage information, including personal data, via their website. Such information and personal data are then stored with Dweet Design. For such purposes, within the meaning of the GDPR, Dweet Design may in certain limited cases, as specified in the Terms of Service, be considered a data processor of such information about visitors and users of their websites or services. The users controlling and operating such user websites, shall be considered as the data controllers of such information and shall be solely, completely, and fully responsible and liable for complying with all laws and regulations that may apply to the collection and control thereof, including all privacy and data protection laws of all relevant jurisdictions.

User shall be solely, completely, and fully responsible for the security, integrity, and authorized usage of information related to visitors and users of their websites or services, and for obtaining consents, permissions, and providing any fair processing notices required for the collection and usage of such information.

Dweet Design has no direct relationship with the individual visitors and users of our user’s websites or services whose personal data it processes. If you are a customer of any of our users and would like to make any requests regarding your personal data, please contact such users directly.

For more information about the data processing arrangements between us and our users, please see our Terms of Service.

When creating an account at our Support center, you are free to opt-out from receiving various offers directly to your e-mail, phone, or in your account. We use provided contact details and your preferences for direct marketing by sending various offers or newsletters.

These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, purchase history, etc.) or we have collected or generated from other sources as described below.

Right to object

If a user wishes to change their preferences for direct marketing, they may exercise such an option at any time they wish by following the instructions to unsubscribe in the received email.

You are free to opt-out of our newsletters at any time. You can do this by clicking on a link for that purpose at the bottom of our email with the newsletters.

You may at any time refuse to receive information from us by sending an email to [email protected], or by visiting and adjusting your personal account settings.

• Developing platform. We use data, including public feedback, to conduct research and development for the further development of our platform in order to provide you and others with a better, more intuitive, and personalized experience, and drive membership growth.
• Customer support. We use data to help you fix problems. We use the data (which can include your communications) to investigate, respond to and resolve complaints and issues (e.g., bugs).
• Aggregate insights. We use data to generate aggregate insights. We use your data to produce and share aggregated insights that do not identify you.
• Security and investigations. We use data for security, fraud prevention, and investigations. We use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations of our Terms of Service or this Policy and/or attempts to harm our Users.

We collect and receive your personal data from yourself (including your device) as well as from the following sources:

• Social network operators (such as Facebook, Google, etc.);
• Third-party service providers, suppliers, and our partners;
• Other legal sources.

We generally retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Where your personal information is no longer required we will ensure it is securely deleted.

If you would like to stop us from using your personal information, you shall request that we erase your personal information and close your Dweet Design account.

After de-activation of account, we will still retain the following data for the purposes of compliance with applicable legal requirements (such as tax, accounting, legal reporting, AML, and others), for as long as we are legally required by virtue of such legal requirements:

• Profile with de-personalized information (we will change your email to [email protected], erase your name, surname, and contact information) like purchased services, login information, payment information, etc.

Please also note that we may further retain some of your personal information in such cases (i.e., after the closure of your Dweet Design account):

• As long as it is necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. If Dweet Design suspends your Dweet Design account for safety reasons, we may retain certain information from that Dweet Design account to prevent that user from opening a new Dweet Design account in the future;
• The extent is necessary to comply with our legal obligations. Dweet Design may keep some of your information for tax, legal reporting, and auditing obligations;
• Forum posts or other publicly visible information may continue to be publicly available on the Dweet Design website, even after your Dweet Design account is deactivated. However, the attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers;
• To resolve disputes;
• To enforce our agreements and/or pursue or protect our legitimate interests;
• As we protect the Dweet Design website from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time;
• Domain name registration data – at the moment of writing this Policy, in order to register a domain, we are requested to provide personal information about the owner of domain; this information is shown in WHOIS directory and is public. For more information, please visit https://www.icann.org/registrants.

While collecting and processing your personal data, we may perform data transfers to various third parties.

11.1. With your consent

We will share your personal data with companies, organizations, or individuals outside our group of companies when we have your consent to do so.

11.2. Where do we process your personal data?

• Users’ personal information may be maintained, processed, and stored by Dweet Design and our authorized affiliates and service providers in the United Kingdom, Latvia, or Denmark, and in other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law (as further explained below).
• Job applicants information will be maintained, processed, and stored in the United Kingdom, in the applied position’s location(s), and as necessary, in secured cloud storage provided by our third-party services.
• Dweet Design creative agency is based in the United Kingdom and offers an adequate level of protection for the personal information of UK member state residents.
• Dweet Design affiliates and service providers (such as third-party data centers, servers, website design, administration services, online traffic, website analysis, statistics, direct marketing services, mailers, messengers, etc.), that store or process your personal data, such as well as personal data of your users on Dweet Design behalf, are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction (see below).
• Domain name registration data and identification data are shared with third parties in accordance with ICANN rules. For more information see https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.

We may share non-personally identifiable information publicly as well as with our partners – publishers, and advertisers. For example, we may share information publicly to show trends in the general use of our website.

If we are involved in a merger, reorganization, acquisition, or sale, we will continue to ensure the confidentiality of any personal data and give all affected users appropriate notices.

11.3. Data localization obligations

If you reside in a jurisdiction that imposes data localization or data residency obligations (i.e., requiring that personal information of its residents be kept within the territorial boundaries of such jurisdiction), and this fact comes to our attention, we may maintain your personal information within such territorial boundaries, if we are legally obligated to do so.

You acknowledge that while doing so, we may continue to collect, store and use your personal information elsewhere.

11.4. Targeting, advertising

We also use Facebook, Google, as well as other advertising and marketing tools. You should carefully read the privacy policy of these service providers. More information on the targeted advertising, as well as your opt-out rights and other rights, you will find on the respective websites of these service providers – https://facebook.com/policies/ads#; https://policies.google.com/technologies/ads.

11.5. Social media features

Our services include certain social media features and widgets, single sign-on features, such as the Facebook Connect or Google Sign-in, the Facebook Like button, the Share this button, or other interactive mini-programs (social media features). These social media features may collect information such as your IP address or which page you are visiting on our website, and may set a cookie to enable them to function properly. Social media features are either hosted by a third party or hosted directly on our services. Your interactions with these third parties social media features are governed by their respective policies.

11.6. Our legal obligation to use or disclose personal data

We will reveal your personal data to state and public authorities without your prior permission only when we are legally required to provide information, including taking legal action to defend our rights, as well as the cases, where we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable law, regulation, legal process or enforceable governmental request, enforce applicable Terms of Services, including investigation of potential violations, detect, prevent or otherwise address fraud, security or technical issues.

11.7. Other

We may share your personal data in manners other than as described above, pursuant to your explicit consent, or if we are legally obligated to do so.

Dweet Design has implemented security measures designed to protect the personal information you share with us, including physical, electronic, and procedural measures. Among other things, we offer HTTPS secure access to most areas of our services. We also regularly monitor our systems for possible vulnerabilities and attacks and regularly seek new ways and third-party services for further enhancing the security of our Services and protection of our visitors’ and users’ privacy.

Regardless of the measures and efforts taken by Dweet Design, we cannot and do not guarantee the absolute protection and security of your personal information, or any other user content you upload, publish or otherwise share with Dweet Design or anyone else.

We, therefore, encourage you to set strong passwords for your user account and avoid providing us or anyone with any sensitive information which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our services, you are welcome to contact us at [email protected].

You are entitled to a range of rights regarding the protection of your personal data, which are subject to limitations, restrictions, and conditions as laid down in GDPR and applicable law. Those rights are:

• The right to access the information we process about you;
• The right to rectify incorrect/inaccurate information about you;
• The right to transfer all or part of the information collected about you to you or another data controller, where technically feasible (the right to data portability; with limitations and restrictions as specified in the UK and EU general data protection regulation);
• The right to erase any data concerning you. Users may demand the erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed;
• The right to the restriction of data processing. Users, for legitimate purposes, may obtain restrictions of data processing from the controller;
• The right to object to the processing of personal data when processing is carried out on the basis of legitimate interest, as well as in cases of use of your personal data for direct marketing purposes, as specified above in this Policy.

Some of the rights as above are easy to exercise: i.e., you may at any time access and edit, update or amend your details, opt-out of receiving communications from us and our partners by visiting and adjusting your personal account settings, or by e-mail: [email protected].

When you object to the processing of personal data when processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in your account closure or de-activation.

Users have the right to lodge a complaint with the national data protection agency in their country of residence in the event that their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

We assume that all users of the Dweet Design website have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website, and mobile applications. We reserve the right to change our Policy at any time and inform by using the way indicated in the Amendments section. Continued use of the Dweet Design website and mobile applications implies acceptance of the revised Policy.

This Policy is an integral part of Dweet Design Terms of Services.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

For all your requests or comments concerned with this Privacy Policy, please contact [email protected].

Our Policy applies to all of the services offered by us and our affiliates, including Dweet Design private limited liability company, organized under the laws of the United Kingdom, with legal address at 20 Princess Way, SA1 3LW Swansea, but excludes services that have separate privacy policies that do not incorporate this Policy.

Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked to our services.

Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

If you have any further questions regarding the data Dweet Design collects, or how we use it, then please feel free to contact data protection officer at the details indicated above hereof.