Support

We’re thrilled to have you here and can’t wait to assist with anything you need.

Our team is passionate about delivering exceptional solutions, and that includes providing top-notch support. Whether you’re tackling a project, seeking information about our services, or just want to bounce around some ideas, our friendly and knowledgeable support crew is ready to help.

Every client has unique needs – we know it.

For any inquiries, we recommend directing your questions through our dedicated Support center page. However, feel free to reach out through any of the available contact methods, including messengers, social media channels, and etc…

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It’s better if you use Echo Desk — our Support Center. Here, you can submit a new ticket, check the status of your existing requests, or reply directly to our team. The future of support is knocking… are you ready to answer?

Support: Insights that Guide, Support that Empowers

WordPress Support Plugin
A New Support Plugin Is Coming • We always aim to keep our tools not only functional but also ahead of industry standards. Today, we are excited to announce that we are working on a brand-new version of the Dweet...
The Future Of Support Is Knocking
Introducing Echo Desk (Support Center 3) • Dweet Design is proud to announce the launch of our new Support Center 3, also known as Echo Desk — a streamlined, user-friendly way for clients to create and manage support...
Data Center Infrastructure Upgrade
Scheduled Maintenance Notice • We’re excited to announce a major infrastructure upgrade in our data center! This upgrade is part of our ongoing commitment to provide faster, more reliable, and more secure...
Echo Desk Is Coming
The Next Chapter of Our Support Center • After thoughtful discussions and careful consideration, we’ve made a bold move – the decision to completely reinvent our Support Center. Today, we’re officially announcing...
Upcoming Server Transfer
Server Transfer: What You Need to Know • As part of our ongoing commitment to deliver best-in-class hosting services, we’re pleased to inform you of an upcoming server transfer that affects your hosting plan. This...
Effective Customer Support
Guidelines, Priorities, and Best Practices • Providing effective customer support goes far beyond simply answering questions – it’s about building a secure, structured, and responsive system that protects...
Scheduled Maintenance
What You Need to Know • We’d like to inform you about an upcoming scheduled maintenance that will take place in our data centers on October 14th. This is part of our continuous efforts to enhance the reliability,...
Closed Tickets
Closed Tickets Explained: What Happens and Why • In any support system, managing communication efficiently is just as important as solving the problem itself. That’s where ticketing systems come in – they...
Support Center Plugin
Version 1.0.3 Update Overview • Delivering exceptional user support is essential for any digital platform. At Dweet Design, we understand the importance of seamless, intuitive customer service. That’s why we’ve...
Multiple Accounts
Managing Multiple Accounts in the Support Center • In modern organizations, especially those with multiple departments and specialized roles, assigning individual accounts in the Support Center isn’t just helpful...
Introducing Support Center 2.0
A Smarter Way to Get Help • We’ve been delivering high-quality creative solutions for years. As the digital landscape continues to evolve, so does the need for faster, more reliable, and more accessible customer...